I post not infrequently* about consumer protection issues, which are a big part of public law library (and regular public library) business from both attorneys and non-attorneys:
From Portlander Isaac Laquedem’s blog : “Comcast calls Isaac to apologize for my overpayment
Cable giant Comcast wrote me last month to complain that it owed me some money, and if I didn’t write it a check for $203.32 below zero, it would cut off my service. I posted the letter three days ago, on Friday.
Today a Comcast executive e-mailed me to say that he’d seen my blog post (likely from an automated computer search), and would I call him? Comcast is sorry for the trouble. I called, and we had a pleasant chat … “ (continue reading)