Librarians and Libraries may look peaceful, but underneath all that quiet and deceptive-calm is a seething mass of email, chat, IM, and other reference Question-Answer activity that keeps us mighty busy.
But the big question, at least for some of us who participate in a lot of Digital Reference service (also called e-Reference), is how to identify oneself, that is, how to answer that dreaded question from utter strangers:
WHAT IS YOUR NAME?
For some reference questions, and library patrons, it makes sense to use one’s real name and library employer. Some patrons need to get answers in-person, over the phone, and you can’t do that if you don’t tell them who and where you are.
So, start thinking about your online digital reference “coffee-name.” It’s a harder task than you might think it would be, not unlike naming a baby 🙂