Many years ago a teacher of management reminded his students that the people least in the loop, the ones who don’t know what is going on in their companies (or government agencies), are the ones at the top, its managers and directors. He, of course, had many excellent examples of this.
No one on the front line of any business operation, or any consumer for that matter, is surprised to hear that those at the top “haven’t a clue” what systems and procedures work (or don’t work), but it is hard to know who to fault when the information that CEOs (and the rest of us) need to have is just not available.
A law librarian colleague brought this Law Technology News article to our attention and it provides another example of the problem:
Oregon Legal Research Blog

