There are excellent consumer law websites all over the web, but sometimes you just need the local touch and a local story. This is because a lot of consumer law is local, that is, you need to know state and local law, practice, and procedure in order to determine your rights.
I love this story – and it is so familiar to a public law librarian: many, many people come into the law library to ask, “Where and How Do I Appeal?”
Complete answers to questions people ask are often as elusive as it almost was here for Laura Gunderson – and kudos to her for persistent research, which is often exactly what one has to do – persist, persist, persist. But you can see why legal solutions so often elude those without the aptitute, resources, and time to pursue fairness, if not justice.