Public Restrooms, Public Service, and Teachable (and Reachable) Moments

This article is written for public library staff members, but members of the public might find it interesting, empowering, and maybe even humorous. And, everyone on the other side of the any public service counter may also find it worthy of contemplation.

First Impressions and Rethinking Restroom Questions, by Lorraine J. Pellack.

All people in public service (government or private business) have Public Restroom Debates, Disasters, and Disagreements. Public restroom issues can absorb as much staff time as parking and health care benefits when policies and procedures are discussed.