In my law library we not infrequently refer people to state (or federal) regulators, whether the question is about professional licensing, premises inspections, or other service within the purview of a government regulator.
But who regulates the regulator? This is not a new question and in fact has probably been around since there was anything to regulate (including the oldest of the oldest of professions).
In the news recently we hear about the stunning, stupefying, failures in the regulation of the food industry (peanuts, for example) and the financial industry (the SEC and Mr. Madoff, for example), and state and local examples of regulatory failures could be trotted out too (buildings, bridges, fire safety, etc.).