Articles Tagged with Client relations

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“Think Like a Client,” 2019 Institute for the Advancement of the American Legal System (IAALS) report:

“EXECUTIVE SUMMARY

Understanding what clients want and expect from their lawyers is imperative for the provision of high-quality legal services, as well as for lawyers’ success in the legal profession. Furthermore, there exists a well-established and frequently lamented gap between the legal needs of the public and the provision of legal services from the profession. While we have anecdotal evidence that presents glimpses of answers to our questions about what clients value, there is a dearth of empirical evidence to support firm conclusions. IAALS’ Think Like a Client project represents a first step for the profession in developing a comprehensive, evidence-based understanding of what is important to clients….” [Link to full report.]

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Publicly published official documents from the 2015-16 Oregon State Bar (OSB) Discipline System Review can be found at the OSB website and via internet searches. You can also search for news stories about the Review using these words and limiting your search to the past year (unless you want previous years’ reports): Discipline System Review Committee Oregon State Bar

Currently, you can read the OSB documents from their publicly posted Discipline System Review Committee PDF.

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“Ethics and the Law in Oregon, spotlighted by a local lawyer,” editorial, The Bee, July 2015 (Vol. 109, No. 11)

Excerpt: “We have heard comments for quite some time, from folks in the legal profession, suggesting that large law firms in Oregon get preferential treatment by the Oregon Bar Association over the small firms and individual practitioners. Comments like that are easy to dismiss as simply sour grapes – but now, a lawsuit claims the same thing.

In a news report dated Friday, February 27, 2015, and filed by reporter Annie Ellison under the headline “Federal Suit Against Oregon State Bar Alleges Favoritism and Discrimination”, it is stated that “Software developer and former VP of Marketing for Oracle Corp. James Reilly and Victoria Jelderks filed the suit Feb. 26 against the Oregon State Bar Association and general counsel Helen Hierschbiel. ‘If you are from an influential firm in the State of Oregon, you can do whatever you want and the bar can dismiss it,’ Reilly said. ‘As a consequence, these big firms are breaking the law with impunity.’”.…” Link to full editorial at The Bee.

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There are lots of reasons people don’t like lawyers, which doesn’t help either side, but it shouldn’t be because the lawyer doesn’t know how to manage incoming calls:

From the always practical and interesting, Jim Calloway’s Law Practice Tips:

“New Client Inquiry on Line One”

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Read Jim Calloway’s law practice tip at his blog post, Fee Agreements for Lawyers, which links to an Attorney at Work blog post, Fee Tale: This Is Not Your Father’s Engagement Agreement.

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