Librarians and Libraries may look peaceful, but underneath all that quiet and deceptive-calm is a seething mass of email, chat, IM, and other reference Question-Answer activity that keeps us mighty busy.
But the big question, at least for some of us who participate in a lot of Digital Reference service (also called e-Reference), is how to identify oneself, that is, how to answer that dreaded question from utter strangers:
WHAT IS YOUR NAME?