From the ABA Foundation: “Part of access to justice gap is that Americans don’t know when to seek legal help, says study,” Aug 8, 2014, by James Podgers:
“Executive Summary …
Typically, people handled these situations on their own. For only about a fifth (22%) of situations did they seek assistance from a third party outside their immediate social network, such as a lawyer, social worker, police officer, city agency, religious leader or elected official. When people who did not seek any assistance from third parties outside their social circles were asked if cost was one barrier to doing so, they reported that concerns about cost were a factor in 17% of cases. A more important reason that people do not seek assistance with these situations, in particular assistance from lawyers or courts, is that they do not understand these situations to be legal....” [Read the Executive Summary and full report.]
Contrast with this previous Oregon Legal Research blog post: “People don’t want to talk to lawyers, but they really want legal advice.”
And read more A2J information at the ABA Resource Center for Access to Justice Initiatives.