How did we answer that?
Sometimes someone comes in and what they want is outside of the scope of what we offer, or we have a very limited ability to help. So, what do we do when that happens?
I had a patron come in a couple of weeks ago wanting to know if the person named in a case was the same person he knew. He had found an appeal online where the name matched someone he knew. The appeals court was in a small Midwest area not highly populated and the name in the case was not common to the area and he was wondering if there was a way to confirm an identity match. He had all of the vital statistics of the individual including an address.