Articles Tagged with Reports

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Think Like a Client,” 2019 Institute for the Advancement of the American Legal System (IAALS) report:

EXECUTIVE SUMMARY

Understanding what clients want and expect from their lawyers is imperative for the provision of high-quality legal services, as well as for lawyers’ success in the legal profession. Furthermore, there exists a well-established and frequently lamented gap between the legal needs of the public and the provision of legal services from the profession. While we have anecdotal evidence that presents glimpses of answers to our questions about what clients value, there is a dearth of empirical evidence to support firm conclusions. IAALS’ Think Like a Client project represents a first step for the profession in developing a comprehensive, evidence-based understanding of what is important to clients….” [Link to full report.]

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You can read the Multnomah Law Library Report at the PSU CPS website:

This report reviews the current operations of the Multnomah Law Library and makes recommendations, based on best practices, for ways to restructure the Multnomah Law Library into a self-help center to better serve pro se litigants.”

The report’s full title: “Building the 21st Century Legal Resource Center and Law Library: A Report on the Current Status of the Multnomah County’s Law Library and Recommendations for Addressing the Needs of Current Patrons”