Recommended reading for anyone who thinks more tech, online forms, and better legal design will substitute for professional legal services, i.e. People Need Lawyers (and lawyers in public service need more support):
“They Had Access, But They Didn’t Get Justice: Why Prevailing Access To Justice Initiatives Fail Rural Americans,” by Michele Statz, Hon. Robert Friday, and Jon Bredeson, published in:
Georgetown Journal on Poverty Law and Policy, Volume XXVIII, Number 3, Spring 2021, 321